Policies
Refund & Cancellation Policy
You pay in stages, so you never pay for the whole project upfront. If you cancel, you pay only for the work done up to that point.
Last updated
We want you to feel safe starting a project with us. This page explains, in plain words, how payments, cancellations and refunds work at Vyara Amoghya Technologies (VAT Studio). It applies to every service and to all three plans: Starter, Growth and Enterprise.
Your signed proposal or agreement always comes first. If it says something different from this page, the proposal applies.
How payments work
One-time projects
Websites, apps, software, branding and similar projects are paid in three stages:
| Stage | Share of the project fee | When it is due |
|---|---|---|
| Advance | 30% | Before we start |
| Milestone | 40% | When you approve the design or build milestone |
| Final | 30% | On final delivery |
Monthly plans
Ongoing services, such as digital marketing, maintenance and automation upkeep, are billed monthly in advance.
Taxes and third-party costs
- Our fees do not include GST. It is added to the invoice at the rate in force.
- Third-party costs are billed at actuals. These include hosting, domain names, ad spend, paid plugins or licences, and platform fees for services such as the WhatsApp Business Platform. They are not part of our fee unless your proposal says so.
If you cancel a project
Tell us in writing, by email, as early as you can. What happens next depends on how far the work has gone.
| When you cancel | What happens |
|---|---|
| Before we start work | We refund your advance in full, less any third-party costs already paid for you. |
| After work has started | The advance is not refunded. It covers the planning, research and early work already done. |
| After you approve a milestone | Payments for approved milestones are not refunded. Any work done beyond the last payment is billed for the part completed. |
| After final delivery | The project is complete, so no refund applies. |
When you cancel, we hand over the work you have paid for, in the state it is in.
If you cancel a monthly plan
- You can cancel a monthly plan with 30 days' written notice.
- The month you have already paid for is not refunded, and we keep working until it ends.
- Ad spend already paid to platforms such as Google or Meta cannot be recovered or refunded.
Studio bookings
- You can reschedule a shoot once at no charge if you tell us at least 48 hours before it.
- If you cancel less than 48 hours before the shoot, any advance paid for that booking is not refunded, because the crew and equipment are already reserved.
- If we have to cancel or move a shoot, we will offer you a new date or refund what you paid for it.
What cannot be refunded
- Third-party costs paid on your behalf, such as domains, hosting, licences and ad spend
- Work that is already completed and approved
- Final files and source files that have already been delivered
If you are not happy with the work
Tell us first, before thinking about a refund. Most concerns can be fixed.
- Every plan includes revision rounds. The number depends on the service and plan, and it is written in your proposal.
- For branding, website and UI/UX projects, if you are not happy with the first concept or draft, we revise it at no extra cost until you are confident moving forward.
- After launch, we fix bugs for the support period in your plan at no charge.
If we cannot deliver
If we are unable to complete work you have paid for, we will refund the amount paid for the part we did not deliver.
How to ask for a cancellation or refund
- Email us with your name, your project and the reason.
- We reply within 2 working days to confirm we have received it.
- We review the work completed and share a clear summary of what is owed or refundable.
- Approved refunds are paid to the original payment method within 7 to 10 working days.
Contact us
Send cancellation or refund requests to Vyaraamoghyatechnologies@gmail.com, or call or WhatsApp +91 83105 61860. You will talk to a real person.